• The impact clienteling has on sales
• How to use clienteling in team-based environments
• How to use clienteling for eCommerce

• The most popular communication channels by global region
• The most effective channels for driving sales
• How clienteling strategies influence sales trends
• How clienteling differs from corporate communications

What are this year’s top clienteling trends?

The world’s most iconic retailers leverage clienteling to build personal connections with customers and boost conversion rates and sales values.

The Tulip Clienteling Benchmark Report provided rich insights behind the clienteling practices of the world’s most iconic brands.

This webinar explores the data more deeply to uncover the top 6 clienteling trends we’re seeing from industry leaders to give you a leg up in 2025.

• How to bring online browsers in-store
• The power of video chat and social messaging
• What information you actually need to know about your customers  
• How to personalize outreach at scale

It’s no wonder optimizing productivity across all facets of store operations has emerged as a top retailer goal. 

In this 40-minute webinar, retail thought leader Carol Spieckerman and Tulip’s Global Director of Retail Excellence Wynne Elmitt explore cutting-edge technologies and innovative strategies that are reshaping the landscape of store productivity. 

You’ll get answers to:

• Why productivity is (still) so important
• How new associate tools are transforming customer engagement
• The 4 productivity pillars that will drive retail forward
• Why new opportunities call for new metrics
• How the world’s most iconic retailers measure productivity 

Even though many retailers use the terms interchangeably, both clienteling and CRM systems serve different purposes; however, most retailers need a CRM and a clienteling solution to drive their CRM strategy forward.

In this 30-minute webinar, Chelsea Theroux, Solutions Consultant, will be taking us back to the basics of clienteling and CRM tools to understand how both systems can benefit the customer engagement strategy of retailers.

You’ll get answers to:

• What is Clienteling?
• Who is Clienteling for?
• What are the key differences between a CRM and Clienteling solution?
• How does Tulip Clienteling collaborate with a CRM to drive top-line revenue?

Quantifying the impact of clienteling— that is personalized customer engagement and outreach— on your bottom line is achievable, and easier than you may think.

This 15-minute webinar will explain how to measure and maximize the impact that your clienteling efforts have on your sales targets.

Join Heather Lemoine, Director of Strategic Customers, and Maria Brown, Retail Excellence Consultant, for a comprehensive exploration of Tulip Influenced Sales (TIS), and how TIS shows your return on investment (ROI) and measures the value of your customer engagement and outreach efforts.

You’ll learn how to:

• Measure the ROI of customer outreach and engagement
• Track influenced sales across categories
• Leverage TIS for data-driven decisions
• Scale high-impact 1:1 activities across the business

From the art of ‘the little things’ to leveraging retail technology, this 40-minute session dives into how creating memorable customer moments is easier than ever. 

Join industry experts Dan Gingiss, international keynote speaker and CX thought-leader, and Saira Zia, SVP of Retail Excellence and Client Success at Tulip, to discover how to optimize the retail customer experience (CX) and drive customer retention.

You’ll learn:

• Why small details can make a big impact in CX
• Using tech to surprise and delight your customers at scale
• The overlooked CX elements that make a big difference
• How to foster positive employee culture

75% of customers are more likely to shop with an appointment than without

The world’s most iconic brands are introducing appointments into their omnichannel toolkit, and are connect online browsing with in-store purchasing

This 30-minute webinar hosted by Chelsea Theroux, Solutions Consultant, will kick off with a demo of Tulip Appointments followed by a live Q&A.

The webinar will cover how to use appointments for high touch retail brands, like apparel and jewelry.

You’ll learn how to:

• Enhance customer journeys through appointments
• Track omnichannel customer activities
• Pull online wishlists 
• Conduct follow up and customer outreach 

In an era where customers are obsessed with trending brands, how do you keep that customer loyal for life?

You don’t want your brand to be the next passing craze, you want to be the brand they tell their friends about, and come back to time and time again.

It all comes down to creating an intimate customer experience through your associates, that shows your customers that you love them as much as they love you.

This 20-minute fireside chat features Maria Brown, Retail Excellence Consultant, and Rachel Ezrin, Retail Solutions Advisor, who have worked for iconic brands like Balenciaga, Nordstrom and Brunello Cucinelli. 

They will share best practices in creating lasting customer relationships through showing love to their customers.

How do top brands not just attract their customers but turn them into a brand loyalist? These big players aren’t just turning foot traffic into sales; they’re turning transactions into experiences tailored to their clients.

In this 40-minute webinar, you’ll hear from a panel of retail experts, featuring Lauren Mucci, Manager of Omnichannel Customer Development at Coach, Rissa Jarratt, Executive Vice President of Retail at Jenni Kayne, and Wynne Elmitt, Global Director of Retail Excellence at Tulip.

You’ll learn how Coach and Jenni Kayne:

• Leverage technology for personalized customer engagement
• Establish emotional connections that transcend channels
• Convert foot traffic into dependable sales
• Measure the effectiveness of customer interactions